Updated: March 14, 2020
Dear Loyal Guests,
For 15 years, the safety of the entire Miss Shirley’s Cafe team and all of our guests has been a priority. When local Health Department rules and regulations state that a restaurant only has to have 1 person certified in Food Safety & Sanitation, Miss Shirley's Cafe invests time and resources, so every single Chef, Manager & Office Team Member is certified, after taking a challenging 16 hour course and passing a rigorous test. When the local Liquor Board requires a restaurant to only have 1 person onsite who is Alcohol Awareness certified, Miss Shirley's also has every Bartender, Server, Host, Manager, Chef & Office Team Member certified, after participating in a class and passing the exam. When no government agency requires a restaurant to be Food Allergen certified, we still have every single Manager, Chef & Office Team Member certified, after engaging in an online session and passing the assessment. Miss Shirley’s Cafe also takes pride in the continual education, mentoring, and coaching of our entire team, including additional Food Safety classes in Spanish, as well as Allergy Awareness and Policies for our support team. We have been encouraging rubbing elbows, instead of shaking hands, for years. Our team has always been expected to wash hands properly, for at least 20 seconds, and use a paper towel to turn off the water, as well as to open doors. Sneezing into hands has always be a violation. Whenever someone touches their face, hand washing is mandatory. It’s about doing everything possible to minimize risk, while providing a clean and safe environment all year round.
As the evolving situation with Coronavirus (COVID-19) continues to raise concerns, Miss Shirley’s Cafe is continuously taking further steps to stay true to our commitment to safety. Our primary focus continues to be the safety of our team members and guests, as well as to prevent the spread of illness.
We continue to constantly monitor expert information from public health and government agencies, to inform our decisions. We also remain in constant communication with our diligent Vendors and Colleagues at the Restaurant Association of Maryland, to assess the risk and continue to develop best practices.
As previously noted, most of the everyday procedures we have been following for years, to ensure food safety and sanitation, are the very same things recommended to prevent the spread of COVID-19. We will continue to update plans and precautions, if/when conditions change.
Our current precautionary protocol includes, but it is not limited to, the following:
- Reminding Team Members how to maintain a strong immune system
- Educating our staff on the Coronavirus symptoms
- All Team Members are required to wash hands every 30 minutes, as well as regular adherence to all Food Safety standards and protocols, after any physical contact, touching face, holding personal items & electronics, etc.
- Hand Sanitizer Dispensers available throughout the restaurants, including at all Guest and Delivery entrances
Increased the frequency of cleaning and sanitizing of dining rooms including:
- Menus and Menu Holders after each use
- Tables, Countertops, Bar tops, Banquettes & Chairs after each use
- Table Caddies, including all available Condiments, after each use
- Guest Pagers after each use
- Check Presenters & Pens after each use
- Touchscreens, Point-of-Sale Interfaces, Credit Card Processors, Phones, Headsets, etc.
- Restrooms including all door & faucet handles every 30 minutes, at minimum
- Handles in high traffic areas & entryways, as well as handles on Refrigerators, Freezers, Ovens, Drawers, etc. every 30 minutes, at minimum
- Removing pre-set Table Tents, Dessert Menus & Laminated Activity Mats from tables, to reduce amount of frequently touched items
- Removing pre-set Mugs from tables
- Requiring Team Members to wash hands thoroughly and wear clean disposable gloves, when rolling clean silverware
- Performing deeper cleaning & sanitizing of all Kitchen surfaces regularly throughout the day
- Maintaining that our Culinary Team change gloves regularly throughout their shifts
- Maintaining normal business practices regarding thorough cleaning and sanitation of all Glassware, Dishware & Flatware
- Limiting the amount of Guests in our restaurants by increasing space in waiting areas and rearranging restaurant table layouts, to increase spacing between Guest tables and encouraging social distancing
- Limiting the amount of Team Members who can take breaks in our lounge areas at one time, to encourage social distancing within our Team
- Maintaining a zero-tolerance sick policy - we are instructing Team Members to alert a Manager if they are feeling any symptoms & mandating a minimum of 24 hours being symptom free before returning to work, as well as adjusting schedules and encouraging them to use their available paid Sick & Safe leave
Patio seating is also open and available for guests to dine outside, weather permitting.
Additionally, Miss Shirley’s Cafe is available for Delivery through Doordash, Grubhub, UberEats & Postmates.
Guests can also Order Online or call any of our restaurant locations, to place orders for Pick-Up.
Thank you for your continued patronage.
The Miss Shirley’s Cafe Team