Miss Shirley’s Roland Park General Manager, Joel Lichtenberg (8+ years at Shirley’s), is honored to have been named a Finalist for Manager of the Year by the Restaurant Association of Maryland, at the Industry Awards Gala this past weekend!
Learn more about General Manager Joel, below!
General Manager - Miss Shirley's Cafe, Roland Park
Joel’s career in the hospitality industry began at the young age of 14, working as a Cashier at a fast food chain, to fund a trip to Disney World with his best friend’s family. After earning enough to enjoy his vacation, Joel continued to work in the industry at several different fast casual and full service restaurants. “I have done every job in the industry from Dishwasher and Cashier, to Server and Manager.”
At the age of 18, Joel got his first Manager position at an Italian restaurant, and has continued working in restaurant management for 27 years!
He joined the Miss Shirley's Cafe team shortly after the owner, Eddie passed away in 2013. The brand was well-recognized, and things were in order, but our internal team and the community were missing the heart of Eddie. David, Eddie’s son took on this tremendous role, and to do it effectively and genuinely, he needed a wingman - the right person to now manage the flagship location.
Joel has now been the General Manager of our Roland Park location for over 8 years, and effortlessly runs the day-to-day operations, alongside other leaders, handling hospitality, recruitment, training, repairs, and overall logistics. He stays calm under pressure, works hard & efficiently, and helps wherever needed – hosting, serving, expediting, running food, bussing, and prepping!
Joel’s professional, fun & positive personality shines through every day, gaining him the respect, adoration, and loyalty of the Miss Shirley’s team & guests! His passion for people shows in his management style, as he makes it his mission to talk to every guest table and ensure that his guests are well taken care of - even if it means performing CPR!
“I was managing at a restaurant one night many years ago, and an elderly man went into cardiac arrest. It just so happens that I am certified in CPR and with the help of a nurse at a nearby table, we performed CPR for 20 minutes before the paramedics arrived. A month or so later, the man’s daughter and her husband came to the restaurant and both gave me a huge hug, thanking me for helping save her father’s life.”
Many of our regular guests ask for Joel, when dining; and from his daily table visits, he knows all of their names, families, and favorite Shirley’s menu items!
He says, “Interacting with guests and building relationships is what it’s all about. I want people to feel like they are guests in my house – I treat our guests like family. I want them to feel at home, coming to eat.” Server, Andrew says, “I’ve never seen a manager touch so many tables. Everyone he talks to ends up with a smile on their face!”
Joel says that his love for the hospitality industry stems from the relationships it has brought into his life. Longtime guest, Amy says, “Our family has been loyal guests of Miss Shirley’s for years and a lot has to do with Joel – we now call him a friend! From the first time he came to our table, to ensure our son’s allergies would be taken seriously, we knew Joel was the epitome of a professional. When it was time for our daughter to find a job, we encouraged her to work at Miss Shirley’s, and we’re so happy she did! Joel taught her to be a hard worker.”
As a Manager, Joel also understands the importance of making work enjoyable. He leads with a contagious energy that brings life to the restaurant. “I want my team to love coming to work,” says Joel. There are countless examples of individuals that have passed through, who have had zero restaurant experience, and Joel has helped them find a home at Shirley’s.
“It’s always a pleasure working with Joel. He keeps the energy high and is super-efficient. I’ve worked with him for 8 years, and he’s always in great spirits!” says server, Bill.
Joel’s proud daughters, who are servers, said, “Not many fathers get the privilege of having everyday be “Bring Your Daughters to Work Day”, however, the privilege is all ours. Our Dad gives 100% and we are honored to learn from him. He treats everyone with the respect, and it shows in our work environment. We are glad everyone can see the amazing, hardworking, & supportive Dad we know and love.”
Another loyal guest, Tippy, says, “Joel sets the bar high for restaurant Managers. He is so kind, personable, and makes patrons feel special. The restaurant works as a well-oiled machine. Whenever a problem arises, Joel handles it with grace and wisdom. All the staff are so congenial since they learned from the best. If I owned a restaurant, I would want him to work for me. There’s only one Joel!"